Frequently Asked Questions

Below you will find the most frequently asked questions from our customers.

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Quality on Time.. Every Time

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Frequently Asked Questions

  1. Do I need three auto body estimates on my vehicle
  2. The insurance company is directing me to an auto body shop that I do not want to use. What can I do?
  3. Will the insurance company pay for a rental car while my vehicle is in for repair?
  4. What are the requirements to rent a vehicle?
  5. Who do I call for a rental car?
  6. How many days will I need a rental car? How long will it take to repair my vehicle?
  7. What is a visible estimate?
  8. What is a supplement?
  9. Can damaged vehicles be repaired properly?  Can frame damage be repaired properly?
  10. What are OEM, Aftermarket, Non-OEM, LKQ, Recycled, Remanufactured Parts?
  11. Why do you want my email?
  12. How often will you update me on the repair status of my vehicle?

Do I need three auto body estimates on my vehicle?

  • No, Pennsylvania law requires you get one estimate from the Auto body Repair shop of your choice. However, if you do give the insurance company an estimate from any shop(s) they may only pay the lowest estimate.

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The insurance company is directing me to an auto body shop that I do not want to use.  What can I do?

  • In Pennsylvania, an insurance company may recommend three Collision Repair shops. You have the right to choose one of them or choose your own Collision Repair shop. All insurance companies must negotiate, in good faith, with the Body Repair shop of your choice.

    NOTE: If you send the insurance company more than one estimate they may only pay the lowest estimate you submit to them.

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Will the insurance company pay for a rental car while my vehicle is in repair?

  • Yes and no.  If the insurance company paying for the damage to your vehicle is your company, you should check with your agent or insurance company to see if you have rental coverage.  Not all policies come with rental coverage.  We recommend adding rental coverage on all policies because it is not very expensive and having a rental car is well worth the extra expense.

    NOTE:  Drivers under the age of 25 may not qualify for rental coverage. 

    Yes, if the insurance company paying for the damage to your vehicle is NOT your company then you are eligible for rental coverage
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What are the requirements to rent a vehicle?

  • The renter must be 25 years of age, in some instances 21 years of age.
  • The renter must have a valid insurance policy, in some cases renter may pay additional fees to the rental car company for full coverage.  Some credit cards offer rental car coverage. Contact your credit card company for additional information
  • The renter must have a current, valid driver's license
  • the renter must have a major credit card.  The rental car company will put a temporary hold on the credit card.  The amount varies based on the number of days of the rental vehicle.
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Who do I call for a rental car?

  • At Kollinger Auto Body, we arrange your rental car for you. Some repair shops will make you rental car arrangements. If not, ask them or the insurance company for recommendations.
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How many days will I need a rental car?  How long will it take to fix my vehicle?

  • Repair days depends on several things like; number of labor hours on the estimate / final invoice, year, make and model of vehicle, parts etc… Usually a shop can give you an approximate number of days to repair your vehicle. Most shops divide the number of labor hours on the estimate by 4 then add a day.

    NOTE: the calculation does not include weekends or holidays.

    At Kollinger Auto Body, we schedule the days using a proprietary software system taking into account the variables listed above.

    NOTE: The original number of days quoted is based on a visible estimate*. When your vehicle is completely disassembled, we know the full extent of the damage and account for parts receiving we will notify you of the updated number of days for repair.
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What is a visible estimate?

  • An estimate that documents damage that is seen without any disassembly of vehicle. NO HIDDEN DAMAGE IS ASSUMED. Visible estimates are the industry standard for vehicle that are drivable. If a drivable vehicle is partially disassembled to identify hidden damage, the vehicle may then become NON-drivable. Most insurance companies and clients paying themselves do not want to make a vehicle non-drivable because it will extend the days vehicle is in the repair shop.
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What is a supplement?

  • A supplement is an invoice for the hidden damage uncovered after disassembly of damaged parts. It may also be used for parts difference between the visible estimate and actual vendor parts price. Most repair shops contact the payer (vehicle owner or insurance company) for approval of the supplement prior to completion of work. Supplements are normal in the collision industry.
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Can damaged vehicles be repaired properly?  Can frame damage be repaired properly? Will my vehicle be as it was before the accident?

  • The answer is yes, as long as you have a reputable shop complete the repair for you and the insurance company paying approves the repairs and cost of repairs. Not all shops and insurance companies are the same. At Kollinger Auto Body repair, we never compromise on the safety of any vehicle repair.
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What are OEM, Aftermarket, Non-OEM, LKQ, Recycled, Remanufactured Parts?

  • OEM = Original Equipment Manufactured by the vehicle’s factory vendor. Usually has a warranty from manufacturer.
  • Aftermarket = Part manufactured by a vendor other than the original manufacturer. Aftermarket parts vary in quality from vendor to vendor and can be manufactured anywhere in the world. Usually has a warranty from Aftermarket manufacturer or selling vendor on parts and labor.

  • Non-OEM = See Aftermarket

  • LQK = Like, Kind and Quality. In other words Used or Recycled. Usually has a limited warranty from vendor for part but not labor.

  • Recycled = Used

  • Remanufactured = A part from your vehicle or similar vehicle is disassembled, cleaned, some parts replaced or reconditioned and assembled. Usually has a limited warranty from Remanufacturer for part and sometimes labor.
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Why do you want my Email?

  • Having your e-mail allows us to communicate, to you, your vehicle’s repair status, any change in completion date, insurance information etc…

    Kollinger Auto Body Repair will NEVER sell your information.
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How often will you update me on the repair status of my vehicle?

  • Kollinger Auto Body Repair will update you based on your request. You may request every day, every other day, every 3rd day, when your vehicle is delayed, when your vehicle is complete or any other period you wish.
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